A 50% non-refundable deposit is required to secure all custom orders.Orders are not confirmed until the deposit has been received.The remaining balance is due before pickup or delivery.

Please arrive at your scheduled pickup time.If you are running late, please let us know as soon as possible.Once your order has been picked up, Petals & Poise is not responsible for any damage caused during transport or after pickup.

Delivery starts at $25 and may increase based on distance.Please ensure someone is available to receive the arrangement at the scheduled

Every bouquet is handcrafted and made to order.Flower availability may vary based on the season and supplier inventory. If substitutions are necessary, flowers of equal or greater value will be used while maintaining the overall design and color palette.

Deposits are non-refundable.Because all arrangements are custom-made, refunds are not available once work has begun.If there is an issue with your order, please contact us within 24 hours of pickup or delivery so we can make it right.

Please allow up to 24 hours for a reply.Thank you for supporting Petals & Poise – Florals & Gifts. We appreciate your business and look forward to creating something special for you!