Petal & Poise Florist Store Policy

 

Store Policy

 

Welcome to Petal & Poise. Every arrangement is handcrafted with fresh flowers and designed with love and attention to detail. Please review our policies before placing your order.

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Orders & Payment​

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• Full payment is required before any order is designed or delivered.

• We accept major credit/debit cards and approved digital payment methods.

• Custom orders will not begin until payment has been received.

• Prices are subject to change based on seasonal flower availability and market pricing.

 

Delivery Policy

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• A delivery fee applies to all deliveries. Delivery fees vary based on the delivery location and will be calculated at checkout or quoted before payment.

• Please provide the recipient's correct name, address, phone number (if available), and any delivery instructions.

• We are not responsible for delays or failed deliveries due to incorrect or incomplete information.

• If no one is available to receive the flowers, our driver may leave the arrangement in a safe location when appropriate or contact the recipient. Additional delivery fees may apply if a second delivery attempt is required.

 

No Refund Policy

 

All sales are final. No refunds or exchanges.

Because our products are made with fresh, perishable flowers, we do not offer refunds once an order has been prepared, delivered, or picked up. If there is an issue due to our error (such as the wrong arrangement, damaged flowers upon delivery, or an incorrect order), please contact us within 24 hours with photos. We will review the issue and, when appropriate, provide a replacement or store credit at our discretion.

 

Cancellations

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• Orders may only be canceled before flowers have been purchased or design work has begun.

• Once an arrangement is in production or completed, cancellations are not eligible for a refund.

 

Flower Substitutions

 

Due to seasonal and supplier availability, certain flowers or containers may be substituted with items of equal or greater value while maintaining the overall style, color palette, and quality of the arrangement.

 

Customer Care

 

Your satisfaction is important to us. If you have any questions or concerns, please contact us within 24 hours of receiving your order so we can assist you.

 

Flower Care

 

For the longest vase life:

• Trim stems at a 45° angle before placing them in water.

• Change the water every 2–3 days.

• Keep flowers away from direct sunlight, heat, and air vents.

• Remove wilted blooms as needed.

 

Agreement

 

By placing an order with Petal & Poise, you acknowledge that you have read, understood, and agreed to these store policies.